Privacy Policy
Last updated: July 30, 2026 · Kinjo Pro
Kinjo Pro ("Kinjo," "we," "us," or "our") provides AI-powered call answering, lead follow-up, appointment-booking, and reputation software for home-services businesses. This Privacy Policy explains what information we collect through kinjo.pro (the "Site") and the Kinjo software (the "Service"), how we use and share it, and the choices available to you.
1. Who This Policy Covers
This policy applies to: (a) visitors to the Site; (b) prospects who request an audit, place a test call, book a demo, apply for the Growth Partnership, or download the Field Guide; and (c) the home-services businesses that subscribe to the Service ("Customers") and the individuals who use the Service on a Customer's behalf. It also describes, at a high level, how we handle data about a Customer's own callers, texters, and leads ("End Recipients") that passes through the Service on the Customer's behalf.
For data about End Recipients, Kinjo acts as a service provider / data processor working on behalf of the Customer, who remains responsible for its own notices and consents to its customers. Customers can request a data processing addendum by contacting us at the number below.
2. Information We Collect
Information you give us directly: name, business name, trade, phone number, email address, and message content you submit through forms on the Site (audit requests, demo bookings, the Growth Score tool, the Growth Partnership application, and the Field Guide opt-in).
Call and message content: when you place a test call, or when a Customer uses the Service, our Voice AI and Conversation AI process call audio, call recordings, transcripts, and SMS/text message content in order to answer calls, respond to leads, and book appointments.
Usage and device data: pages viewed, referring source, approximate location, browser/device type, and similar analytics data, collected automatically through Google Analytics and standard web logs when you use the Site.
Billing information: if you subscribe to a paid plan, our payment processor collects and stores payment details; Kinjo does not store full payment card numbers on our own systems.
3. How We Use Information
We use the information above to: provide, operate, and improve the Site and Service; respond to inquiries and demo/audit requests; schedule, confirm, and remind you of appointments; process transactions and manage billing; send you the Field Guide, product updates, or requested marketing communications; monitor, secure, and troubleshoot the Service; and comply with legal obligations. Call recordings and message content processed on a Customer's behalf are used to deliver the Service to that Customer and are not used to build general-purpose advertising profiles about End Recipients.
We do not sell your personal information, and we do not share call or message content with third parties for their own independent marketing purposes.
4. Calls, Recordings & Text Messages
Calls to our test line, demo line, and calls handled by the Service may be recorded and may be answered or assisted by an AI voice agent; where required by law, we (or our Customers, for calls on their behalf) provide notice that a call may be recorded or handled by an automated system. Text messages sent through the Service are subject to standard carrier terms — message and data rates may apply, and any recipient may opt out of texts at any time by replying "STOP," or request help by replying "HELP."
5. Cookies & Analytics
The Site uses Google Analytics and similar first-party tools to understand aggregate traffic and improve content. These tools use cookies or similar technology; you can control cookies through your browser settings, and disabling them may limit some Site functionality.
6. How We Share Information
We share information with the service providers that help us operate the Site and Service, including: our CRM, messaging, and calendar systems provider; our website hosting provider; Google Analytics; our payment processor; and the telephony and AI/voice-model providers that power call answering and transcription. These providers are authorized to use information only as needed to provide their services to us. We may also disclose information if required by law, subpoena, or legal process, to protect the rights, property, or safety of Kinjo, our Customers, or others, or in connection with a merger, acquisition, or sale of assets.
7. Data Retention
We retain personal information, call recordings, and message content for as long as needed to provide the Service, support a Customer's account, meet legal or accounting obligations, and resolve disputes, after which it is deleted or de-identified. Customers may request deletion of their account data, subject to any retention we are legally required to maintain.
8. Data Security
We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, or disclosure, including access controls and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices & Rights
You may opt out of marketing emails at any time using the unsubscribe link, and opt out of text messages by replying "STOP" to any message. Depending on your state of residence (for example, under the California Consumer Privacy Act and similar state privacy laws), you may have the right to request access to, correction of, or deletion of your personal information, and to know how it has been shared. To exercise these rights, contact us using the information below; we may need to verify your identity before processing your request.
10. Children's Privacy
The Site and Service are directed to businesses and adults, and are not intended for children under 13. We do not knowingly collect personal information from children.
11. International Users
Kinjo is based in the United States and processes information on U.S.-based infrastructure. If you access the Site or Service from outside the U.S., your information will be transferred to and processed in the U.S.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice.
13. Contact Us
Questions about this Privacy Policy, or requests regarding your personal information? Call +1 (805) 818-8780 or reach us through the contact options on this Site.
This document is a business draft pending attorney review and is not yet final legal copy.